Right of withdrawal

Right of withdrawal

Right of Withdrawal for Consumers

(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the date of conclusion of the contract.

Waiver if the analysis is urgent

If you consider that your sample needs to be analyzed sooner than the 14-day deadline. In the case of tests that must be carried out immediately, the urgency of which is always given on an individual basis for the purpose of clarifying the disease, the legislator has not provided for an implied waiver of the right of withdrawal. Therefore, please expressly waive the right of withdrawal in the case of analyses that are urgently required.

You waive your right of withdrawal with an explicit request for sample analysis to collect the proteome and the respective molecular disease detection by checking the optional box during the purchase process. Alternatively, you can send us a waiver by email, fax, letter or via the comment field on your purchase.

Exercise of the right of withdrawal

To exercise your right of withdrawal, you must inform us (CogniPat GmbH, Rotenburger Straße 20, 30659 Hannover, telephone number: 0511-554744-0, email address: med@xken-health.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund for goods that can be sent by parcel until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

If you have already received a test kit for a urine sample from us, you must return or hand it over to the following address within 14 days of informing us of the cancellation of the contract:

CogniPat GmbH

Rotenburgerstraße 20

30659 Hannover

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the time at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.

Since this is a hygiene product, we would like to point out that if the transport box (“tear tab”) is opened, Section 312g Paragraph 2 No. 3 of the German Civil Code (BGB) applies and proportional costs for the test set amounting to € 85.00 will be incurred.

End of the cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day

- on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single item;

- on which you or a third party other than the carrier designated by you took possession of the last product, provided that you have ordered several products as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us (CogniPat GmbH, Rotenburger Straße 20, 30659 Hannover, telephone number: 0511-554744-0, email address: med@xken-health.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund for goods that can be sent by parcel until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

We collect the goods that cannot be sent by parcel.

You must return or hand over the goods that can be sent by parcel to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods that can be sent by parcel before the expiry of the fourteen-day period.

You will bear the direct cost of returning goods that can be sent by parcel.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Grounds for exclusion or expiration

The right of withdrawal does not apply to contracts

- for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods which are liable to spoil quickly or whose expiry date would quickly be exceeded;

- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

- for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;

- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;

- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

- To CogniPat GmbH, Rotenburger Straße 20, 30659 Hannover, email address: med@xken-health.com :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Date

- Signature of the consumer(s) (only if notification is on paper)